Saw Time is field-to-office software for concrete cutting companies. This page says what we collect, why, who can see it, and how you get it back. It is written to be read.
Two kinds of people put information into Saw Time:
People who only visit this website and fill in the sign-up form give us a name, a company and an email address, a phone number if they choose to leave one, and whatever they write in the optional note.
We also count page views on this website, so we can see which pages are worth keeping. A visit records the page that was opened, the site you came from if you followed a link, and whether the screen was a phone, a tablet or a desktop. There is no cookie, no IP address and nothing that ties one visit to the next — we can tell that a page was read and we cannot tell who read it, or that two pages were read by the same person. The count goes to our own database, not to Google or any other analytics company. Nothing else.
| Information | Why it exists |
|---|---|
| Operator name, truck number, 4-digit PIN | So a man can sign in with dusty hands at 5 a.m. and his hours land on his own card. Only an owner account can see PINs, so a man who forgot his can be let back in. |
| Punch times, job numbers, job names, hours by type | The time card. This is the company’s payroll record and the backing for its invoices. |
| A GPS position at each punch | So the office can check a travel claim. Shown only in the management hub, never on the card, never in payroll files, never back to the operator. |
| Truck positions from a tracker in the truck | Fleet tracking for the office: where the trucks are, where they were today, and flags when a travel claim and the truck disagree. The company decides whether trackers are installed and tells its crew. |
| Job tickets: customer name, address, work done, before-and-after photos, the customer’s signature | The signed record of the job, the same as the paper pad it replaces. |
| Prices and amounts on tickets and quotes | Billing. Kept beside the signed ticket, not on it. |
| Fuel fills: gallons, dollars, odometer, photos of the pump and odometer, sometimes the receipt | Proof of the fill, matched against the fuel card statement. |
| Quote sheets, job-walk photos, voice notes | Sales. Made by the office, seen by the office. |
| Pre-task plans: the crew’s answers, the steps, hazards and controls they wrote down, and the crew’s signatures | The safety record for the job. Locked when the foreman completes it; an operator sees only the plans he was on. |
| Office account email and password | To sign the office in. Passwords are stored hashed by the login provider; we cannot read them. |
| An audit trail of every edit: who, when, old value, new value | So a corrected card shows the correction instead of hiding it. |
Data is stored in the United States by Supabase (database, on Amazon Web Services, Ohio), Netlify (the app and this site) and DigitalOcean (truck tracking, San Francisco). They store it for us; they do not get to use it. Our security page covers encryption, backups and recovery in detail.
As long as you are a subscriber, everything is kept, because time cards and signed tickets are payroll and billing records and the law expects a company to keep those for years. We never delete a time card row; a wrong one is corrected in the open. When an operator leaves the company, his past punches, tickets and fills stay, because they are the company’s payroll and billing history — the same as his handwriting staying in the old file cabinet. Truck GPS points are kept in full detail for about 90 days and then thinned to trip summaries.
When you cancel, you download everything first (one button, one zip), and we delete your company’s database within 30 days of your written request and confirm it. If Saw Time ever shuts down, you get at least 90 days’ notice and the download keeps working the whole time.
Fleet tracking is the most sensitive thing in Saw Time, so here are the questions people actually ask, answered one at a time.
A company can export or delete its data at any time, as above. An operator who wants to see or correct information about himself should ask his employer, who controls that company’s records; if the employer asks us to help, we will. If a law that applies to you gives you further rights, we will honor them.
Saw Time is a tool for working companies and is not directed at anyone under 18.
If this policy changes in a way that matters, subscribers get an email before it takes effect, and the date below moves. We will not quietly change what we do with your information.
Questions about this policy or about your data go to the owner at hello@sawtimehq.com, or through the form on the home page. A real person answers.
Effective September 3, 2026. Last reviewed September 2026.
No sales robot. Tell us how many trucks you run and what hurts most, and we’ll take it from there.